Nina’s Special Order

Nina’s Special Order

DEPOSIT FORM - NON REFUNDABLE


To proceed with your Nina’s Special Order simply fill in your details below, along with the SPECIAL ORDER JOB NUMBER that was supplied with your quotation. Then indicate that you’re happy for the job to proceed and, upon payment of the standard non-refundable deposit (20% of the total price), our studio will be able to commence work on your Special Order! This standard 20% deposit covers the design component of your piece and enables us to order any special components that may be required.

Your Nina’s sales representative will contact you as soon as your special order is completed and, once the final balance is paid, we can organise delivery!

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Delivery & Returns

INTERNATIONAL SHIPMENT

Overseas shipments items are sent FREE via FedEx®.*

FedEx® Express provides fast and reliable delivery to more than 220 countries and territories around the world. FedEx® uses a global air-and-ground network to speed delivery of time-sensitive shipments. Any taxes and duties to be charged by the destination country is the responsibility of the purchaser.

If your purchase is above AUD$60,000 we will be in contact with you to arrange a tailored shipping and insurance method

AUSTRALIAN SHIPMENT

We will send your jewellery item using Australia Post’s Express Post system with Signature on Delivery and Email Track Advice.

If your purchase is above AUD$60,000 we will be in contact with you to arrange a tailored shipping and insurance method.

RETURN POLICY

Jewellery pieces are accepted for credit or exchange if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply.

Gift recipients are entitled to a non-refundable merchandise credit. To return or exchange your gift selection, please send it, via an insured method, directly to:

 

Nina's Online

Attention: Returns

Shop 14, 55 Dunn Bay Road

Dunsborough

Western Australia 6281

 

Alternatively, you may bring your return to any of our retail LOCATIONS in Western Australia.

If you have any questions, please contact customer service on 
+61 8 9759 1366. A representative will be available from 9am-5pm Monday-Friday WST.

Care Instructions

Care Instructions

caring for jewellery is important.

Since 1965, Nina's has established and maintained the highest standards in design, materials and craftsmanship, creating jewellery that has been passed down from generation to generation. With some simple, basic care, you can help preserve and protect your jewellery for years to come.

Professional cleanings are recommended as often as once a year. We encourage you to bring your Nina's jewellery back to us for professional servicing. Our staff are knowledgeable and experienced in all aspects of jewellery care: cleaning gemstones, diamond engagement rings, restringing pearls and repairing clasps and earring backs.

 

Please see our Jewllery Care Guide for more care instructions.

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