SHIPPING INFORMATION

IT’S FAST, IT’S INSURED AND IT’S FREE!

We know you’ll be eager to receive your jewellery purchase so if it’s in stock we will have it shipped within 24 hours!

If the item is not currently in stock a customer service staff member will be in contact via email with details regarding its expected shipping date. All purchases we send to you will be insured by our independent insurance company while in transit.

 

AUSTRALIAN SHIPMENT

We will send your jewellery item using Australia Post’s Express Post system with Signature on Delivery and Email Track Advice.

If your purchase is above AUD$60,000 we will be in contact with you to arrange a tailored shipping and insurance method.

SIGNATURE REQUIRED

The Express Post system is a door to door service and the item must be signed for upon delivery. You’ll need to ensure that someone will be at the delivery address to do this. This signature requirement provides proof the item was received and helps everyone keep track of where it is! If no one is available to sign for the delivery of your item, a notification card will be left in your letter box, letting you know which Australia Post retail outlet you can collect your item from and the time it will be available for collection.

TRACK YOUR SHIPMENT

We like to keep you informed about the delivery of your jewellery so we’ll contact you the day your purchase is sent. For extra peace of mind we’ll give you the tracking number for the parcel enabling you to track it online here.

CONFIRMATION

It’s very important that you notify us upon receipt of your purchase.

Confirm the receipt and condition of your jewellery item by replying to the shipping notification email we sent you. Failure to notify us of delivery and condition of shipment could void the warranty.

Upon delivery we urge you to inspect the package for damage or tampering before receiving or signing for receipt.

DAMAGED ON ARRIVAL

We urge all customers to inspect their package for damage or tampering before receiving or signing for receipt.

If an item delivered to you arrives damaged, please refuse the shipment or, once discovered, call us immediately on +61 8 9759 1366. Please retain all packing materials unless instructed otherwise by Nina’s. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. Nina’s will not be responsible for lost or damaged returned shipments.

INTERNATIONAL SHIPMENT

Overseas shipments items are sent FREE via FedEx®.*

FedEx® Express provides fast and reliable delivery to more than 220 countries and territories around the world. FedEx® uses a global air-and-ground network to speed delivery of time-sensitive shipments. Any taxes and duties to be charged by the destination country is the responsibility of the purchaser.

If your purchase is above AUD$60,000 we will be in contact with you to arrange a tailored shipping and insurance method

SIGNATURE REQUIRED

FedEx® operate a door to door service and the item must be signed for upon delivery. You’ll need to ensure that someone will be at the delivery address to do this. This signature requirement provides proof the item was received and helps everyone keep track of where it is!

If you will not be home to sign for your order, Nina’s can ship your order to your place of work, or another more convenient destination.

If you cannot be available, or have someone else available to sign for your package, you can have it shipped to your local FedEx location so that you can sign for and pick it up at your leisure. Find the FedEx location nearest you. Click here.

TRACK YOUR SHIPMENT

We like to keep you informed about the delivery of your jewellery so we’ll contact you the day your purchase is sent. For extra peace of mind we’ll give you the tracking number for the parcel enabling you to track it online here.

CONFIRMATION

It’s very important that you notify us upon receipt of your purchase.

Confirm the receipt and condition of your jewellery item by replying to the shipping notification email we sent you. Failure to notify us of delivery and condition of shipment could void the warranty.

Upon delivery we urge you to inspect the package for damage or tampering before receiving or signing for receipt.

DAMAGED ON ARRIVAL

We urge all customers to inspect their package for damage or tampering before receiving or signing for receipt.

If an item delivered to you arrives damaged, please refuse the shipment or, once discovered, call us immediately on +61 8 9759 1366. Please retain all packing materials unless instructed otherwise by Nina’s. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. Nina’s will not be responsible for lost or damaged returned shipments.